Refund policy

At Dowbox, we are committed to delivering high-quality, certified gluten-free products through our convenient subscription-based service. As our products are packed and dispatched in advance based on your selected plan, we do not offer returns or refunds once an order has been processed and shipped.

Due to the nature of our offerings, which include food items with specific shelf lives, and to maintain hygiene and safety standards, we are unable to accept any product returns. We also do not offer refunds for partially used or unused subscription plans.

In the rare event that your order arrives damaged or contains an incorrect item, we request that you contact us within 24 hours of delivery. Please email us at support@dowbox.in with your order details and clear photographs of the issue, and our team will be happy to review and resolve the matter appropriately.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@dowbox.in.

We appreciate your understanding and support as we work to make gluten-free living more accessible, reliable, and enjoyable for you. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.